Terms of Use

Parallel AI, Inc.

Effective Date: January 19, 2026

Last Updated: January 21, 2026

1. Introduction and Acceptance

Welcome to Parallel AI. These Terms of Use ("Terms" or "Agreement") constitute a legally binding agreement between you ("Customer," "you," or "your") and Parallel AI, Inc. ("Parallel AI," "Company," "we," "us," or "our") governing your access to and use of our enterprise Google Ads AI agent platform, including our website at withparallel.ai, applications, APIs, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are entering into this Agreement on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you may not use the Service.

Please read these Terms carefully. They contain important information about your rights and obligations, including limitations of liability and dispute resolution provisions.

2. Eligibility and Account Registration

2.1 Eligibility

To use the Service, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using the Service under applicable law
• Not have been previously suspended or removed from the Service

Geographic Scope: The Service is designed for and directed to users in the United States. If you access the Service from outside the United States, you do so at your own initiative and risk, and you are solely responsible for compliance with applicable local laws. We make no representation that the Service is appropriate or available for use in any particular location.

2.2 Account Registration

To access the Service, you must create an account by providing accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that contain inaccurate information or violate these Terms.

2.3 Workspace and Team Access

The Service supports multi-user workspaces with role-based access control. Account administrators are responsible for managing user access, permissions, and ensuring all users comply with these Terms.

3. Description of Service

3.1 Platform Overview

Parallel AI provides an enterprise-grade AI-powered platform for Google Ads management, including:

• Chat-based Google Ads assistant with AI-generated recommendations
• Account analysis, auditing, and optimization insights
• Campaign management and modification capabilities
• Performance reporting and analytics
• Multi-account portfolio management
• Human-in-the-loop approval workflows for account changes

3.2 Support

Subject to the terms of your subscription plan, Parallel AI will provide reasonable support via email, in-app chat, and our help documentation. We will use commercially reasonable efforts to respond to support inquiries, but we do not guarantee response times.

If you fail to respond to requests from our support team regarding an open support issue within fifteen (15) days, we may close the support ticket. You may reopen a ticket or submit a new request at any time.

3.3 Google Ads Account Connection

The Service requires you to connect your Google Ads account(s) via OAuth authentication. By connecting your account, you:

• Authorize Parallel AI to access your Google Ads data as described in our Privacy Policy
• Confirm you have the authority to grant such access
• Acknowledge that actions taken through our Service will affect your Google Ads account(s)

3.4 Early-Stage Service

Parallel AI is an early-stage startup. The Service is under active development and may change significantly over time. By using the Service, you acknowledge that:

• Features may be added, modified, or removed without prior notice
• The Service may contain bugs or errors
• Performance and availability may vary
• We may pivot, restructure, or discontinue certain features based on product development priorities

We appreciate your feedback as we continue to improve the platform.

3.5 Service Availability

We strive to maintain reasonable availability but do not guarantee uninterrupted access or any specific uptime percentage. The Service may be temporarily unavailable due to maintenance, updates, infrastructure issues, or circumstances beyond our control.

3.6 Third-Party Services

The Service is hosted on third-party infrastructure providers (including Vercel) and integrates with third-party services (including Google APIs). We do not control third-party services and are not responsible for outages, errors, or changes in third-party services that may affect the Service.

4. AI-Generated Content and Outputs

4.1 Nature of AI Outputs

IMPORTANT: Please read this section carefully.

Our Service uses artificial intelligence and large language models to generate recommendations, ad copy, analysis, and automated actions. You acknowledge and agree that:

1. AI outputs may contain errors, inaccuracies, or incomplete information, even when presented with apparent confidence or detail
2. AI-generated ad recommendations and performance predictions are suggestions only and may not achieve stated or expected results
3. You are solely responsible for reviewing all AI-generated content before deployment and ensuring compliance with Google Ads policies, applicable laws, and advertising standards
4. You should not rely on AI-generated ROAS, CPC, conversion predictions, or performance forecasts without independent verification
5. We do not guarantee any advertising performance outcomes, including but not limited to return on ad spend, cost per acquisition, conversion rates, or revenue increases
6. AI-generated content may not reflect current market conditions, competitive landscapes, or recent platform policy changes
7. Actions executed by the AI may not operate exactly as intended or described

4.2 Your Responsibility for AI Outputs

You are solely responsible for:

• Reviewing and approving all AI-generated content and recommendations
• Ensuring AI-generated ad copy complies with Google Ads policies and applicable advertising laws
• Verifying the accuracy of any data, statistics, or claims in AI outputs
• Making final decisions about changes to your Google Ads accounts
• Any consequences resulting from your use of AI-generated content

4.3 Human-in-the-Loop Approvals

The Service includes approval workflows for certain account modifications. These workflows are designed to give you control over changes but do not eliminate your responsibility for reviewing and understanding proposed actions before approval.

5. Subscription Plans and Billing

5.1 Subscription Plans

We offer multiple subscription tiers with varying features, usage limits, and pricing. Current plans and pricing are available on our website. Features include:

• Daily message limits
• Number of connected Google Ads accounts
• Number of workspaces
• Access to premium features

5.2 Billing and Payment

AUTO-RENEWAL: YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE END OF EACH BILLING PERIOD UNLESS YOU CANCEL BEFORE THE RENEWAL DATE. BY SUBSCRIBING, YOU AUTHORIZE US TO CHARGE YOUR PAYMENT METHOD ON A RECURRING BASIS.

• Fees are charged in advance on a monthly or annual basis
• All fees are stated in U.S. dollars unless otherwise specified
• Fees do not include applicable taxes, which will be added where required
• You are responsible for providing accurate and current payment information

5.3 Price Changes

We may change our pricing with at least 30 days' advance notice. Price changes will take effect at the start of your next billing period following the notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

5.4 Late Payments

Unpaid amounts are subject to a finance charge of 1.5% per month on any outstanding balance, or the maximum permitted by law, whichever is lower, plus all expenses of collection. Continued non-payment may result in suspension or termination of Service.

5.5 Billing Disputes

If you believe we have billed you incorrectly, you must contact us no later than sixty (60) days after the billing date in question to receive an adjustment or credit. Inquiries should be submitted to support@withparallel.ai or through in-app support.

5.6 Refunds

• Monthly subscriptions: No refunds for partial months
• Annual subscriptions: Pro-rated refunds available only if we terminate your account without cause
• No refunds for unused features or message limits

5.7 Cancellation

You may cancel your subscription at any time through your account settings or by contacting support@withparallel.ai. Cancellation will take effect at the end of your current billing period. You will retain access to the Service until the end of the paid period.

5.8 Taxes

Our fees do not include any taxes, levies, duties, or similar governmental assessments, including value-added, sales, GST, use, or withholding taxes (collectively, "Taxes"). You are solely responsible for paying all Taxes associated with your purchases. If we are required to collect or pay Taxes, they will be invoiced to you unless you provide a valid tax exemption certificate.

5.9 Audit Rights

You shall maintain accurate records relating to your use of the Service and payments under these Terms for a period of three (3) years following the end of the applicable subscription term. Upon reasonable notice (not less than 30 days), we may, at our expense, engage an independent third-party auditor to verify your compliance with the usage limits and payment obligations. If an audit reveals underpayment by more than 5%, you shall promptly pay the deficiency plus the reasonable costs of the audit.

6. Acceptable Use

6.1 Permitted Use

You may use the Service only for lawful purposes and in accordance with these Terms. The Service is intended for business use in managing Google Ads advertising campaigns.

6.2 Prohibited Conduct

You agree NOT to:

General Prohibitions:

• Violate any applicable law, regulation, or third-party rights
• Use the Service for any fraudulent, deceptive, or illegal purpose
• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the Service or servers
• Reverse engineer, decompile, or disassemble any part of the Service
• Use automated scripts or bots to access the Service (except via our APIs)
• Resell, sublicense, or provide the Service to third parties without authorization

Advertising-Specific Prohibitions:

• Create or distribute false, misleading, or deceptive advertising
• Violate Google Ads policies or any advertising platform's terms of service
• Use the Service to promote prohibited products or services
• Engage in click fraud or invalid traffic generation
• Circumvent advertising platform policies or enforcement

AI-Specific Prohibitions:

• Attempt to extract training data or model weights from AI systems
• Use AI outputs to generate content that violates laws or platform policies
• Misrepresent AI-generated content as human-created where disclosure is required
• Use the Service for automated decision-making that produces legal effects without human review

6.3 Compliance with Google Ads Policies

You are solely responsible for ensuring that your advertising content and practices comply with Google Ads policies, regardless of whether such content was generated or modified using our Service.

7. Google Ads Account Access and Control

7.1 OAuth Authorization

By connecting your Google Ads account, you grant Parallel AI limited access to your account data and functionality as necessary to provide the Service. This authorization is subject to Google's API Services User Data Policy.

7.2 Account Modifications

The Service may make changes to your Google Ads account(s) only with your approval through our human-in-the-loop workflows. You are responsible for understanding and approving all changes before execution.

7.3 Disconnection and Opt-Out

You may disconnect your Google Ads account(s) and terminate Parallel AI's access at any time through:

• Your account settings in the Parallel AI platform
• Revoking access in your Google Account security settings
• Contacting support@withparallel.ai

Upon request, we will disable access to your Google Ads account(s) within 3 business days, allowing you to regain exclusive control of your campaigns.

7.4 Data Portability

Upon termination or request, you may export your data (chat history, reports, analyses) in standard formats (CSV, JSON) for a period of 30 days.

8. Intellectual Property

8.1 Parallel AI Ownership

Parallel AI and its licensors retain all rights, title, and interest in and to the Service, including:

• All software, algorithms, and technology
• User interface designs and visual elements
• Trademarks, logos, and brand elements
• Documentation and training materials
• Aggregate and anonymized data derived from Service usage

Nothing in these Terms grants you any right to use Parallel AI's trademarks or brand elements without prior written consent.

8.2 Your Content

You retain ownership of all content you submit to the Service ("User Content"), including:

• Google Ads account data
• Uploaded documents and files
• Chat inputs and queries

By using the Service, you grant Parallel AI a worldwide, non-exclusive, royalty-free license to access, process, and display your User Content solely as necessary to provide the Service. This license terminates upon deletion of your content or termination of your account.

8.3 AI-Generated Outputs

As between you and Parallel AI, you own the outputs generated by the Service using your inputs, to the extent permitted by applicable law. You acknowledge that:

• AI-generated content may not be eligible for copyright protection without sufficient human creative contribution
• You are responsible for reviewing, editing, and determining the suitability of AI-generated content
• Similar outputs may be generated for other users based on similar inputs
• We retain the right to use aggregate, anonymized insights to improve our Service

8.4 Feedback

If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant Parallel AI a perpetual, irrevocable, royalty-free license to use such Feedback for any purpose without compensation to you.

9. Confidentiality

9.1 Definitions

"Affiliate" means any entity controlling, controlled by, or under common control with a party, where "control" means ownership of more than 50% of the voting securities in such entity.

"Confidential Information" means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information.

9.2 Confidential Information

Each party agrees to protect the other's Confidential Information with reasonable care. Confidential Information includes:

• Your Google Ads account data and business information
• Our proprietary technology, algorithms, and business practices
• Pricing, terms of any negotiated agreements
• Any information marked as confidential

9.3 Exclusions

Confidential Information does not include information that:

• Is or becomes publicly available through no fault of the receiving party
• Was known to the receiving party prior to disclosure
• Is independently developed by the receiving party
• Is rightfully obtained from a third party without restriction

9.4 Required Disclosure

Either party may disclose Confidential Information if required by law, court order, or regulatory authority, provided the disclosing party gives reasonable notice (where permitted) to allow the other party to seek protective measures.

9.5 Injunctive Relief

Each party acknowledges that a breach of this Section 9 may cause irreparable damage for which monetary damages would be inadequate. Accordingly, either party may seek injunctive or other equitable relief to prevent or remedy any breach or threatened breach of this Section, without the necessity of posting a bond.

10. Data Protection and Privacy

10.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the practices described in the Privacy Policy.

10.2 Data Processing

For enterprise customers requiring a Data Processing Agreement (DPA), please contact support@withparallel.ai to discuss your requirements.

10.3 Security Incident Notification

If we become aware of a security breach affecting your data, we will notify you in accordance with applicable law and our incident response procedures.

11. Limited Warranty; Software Security

11.1 Limited Warranty

Parallel AI represents and warrants that:

• We have all rights and licenses necessary to perform our obligations under these Terms
• We will not knowingly include in any software provided to you any computer code or other techniques, including without limitation those known as disabling devices, trojans, or time bombs, that are intentionally designed to disrupt, disable, harm, or otherwise impede the operation of your systems or data

If we fail to comply with this warranty, you may notify us in writing of such noncompliance. We will, within thirty (30) days of receipt of such notice, either correct the noncompliance or provide you with a plan for correcting it. If the noncompliance is not corrected within a reasonable time, you may terminate this Agreement as your sole and exclusive remedy.

11.2 Warranty Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, PARALLEL AI DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF AI-GENERATED OUTPUTS
• WARRANTIES THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS
• WARRANTIES REGARDING THE RESULTS OF ANY ADVERTISING CAMPAIGNS

YOU ACKNOWLEDGE THAT:

• AI TECHNOLOGY IS INHERENTLY IMPERFECT AND MAY PRODUCE ERRORS
• ADVERTISING PERFORMANCE DEPENDS ON MANY FACTORS OUTSIDE OUR CONTROL
• NO ADVICE OR INFORMATION OBTAINED FROM PARALLEL AI CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS

12. Limitation of Liability

12.1 Exclusion of Consequential Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL PARALLEL AI, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA
• COST OF PROCUREMENT OF SUBSTITUTE SERVICES
• LOSS OF ADVERTISING REVENUE OR ANTICIPATED PERFORMANCE RESULTS
• DAMAGES ARISING FROM RELIANCE ON AI-GENERATED RECOMMENDATIONS

THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF PARALLEL AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Liability Cap

PARALLEL AI'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF:

• (A) THE AMOUNTS PAID BY YOU TO PARALLEL AI DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR
• (B) ONE HUNDRED U.S. DOLLARS ($100)

12.3 Exceptions

The limitations in this Section 12 do not apply to:

• Your payment obligations under these Terms
• Either party's indemnification obligations
• Violations of the other party's intellectual property rights
• Gross negligence or willful misconduct
• Liability that cannot be limited by applicable law

12.4 Basis of the Bargain

You acknowledge that the limitations of liability in this Section 12 reflect the allocation of risk between the parties and are an essential basis of the bargain between us. The Service would not be provided without these limitations.

13. Indemnification

13.1 Your Indemnification of Parallel AI

You agree to indemnify, defend, and hold harmless Parallel AI and its affiliates, officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms
• Your User Content or advertising content
• Your use of AI-generated outputs in violation of applicable laws or platform policies
• Your violation of Google Ads policies or other advertising platform terms
• Your violation of any third-party rights, including intellectual property rights
• Your advertising content that contains false, deceptive, or misleading claims
• Your violation of data protection or privacy laws
• Any claims by your end users or customers relating to your advertising

13.2 Parallel AI Indemnification

Parallel AI will indemnify, defend, and hold harmless you from third-party claims alleging that the Service itself (excluding User Content and AI outputs based on your inputs) infringes any third-party intellectual property rights, provided that:

• You promptly notify us of the claim
• You give us sole control of the defense and settlement
• You provide reasonable cooperation at our expense

13.3 Exclusions from Company Indemnity

Our indemnification obligations do not apply to claims arising from:

• Modifications to the Service not made by us
• Your combination of the Service with non-Parallel AI products or services
• Your use of the Service contrary to documentation or these Terms
• Your User Content or inputs
• Use that you knew or should have known would violate third-party rights

14. Term and Termination

14.1 Term

These Terms are effective upon your acceptance and continue until terminated by either party.

14.2 Termination for Convenience

• You may terminate your account at any time through account settings or by contacting support
• We may terminate your account with 30 days' written notice

14.3 Termination for Cause

Either party may terminate immediately upon written notice if the other party:

• Materially breaches these Terms and fails to cure within 30 days of notice
• Becomes insolvent, files for bankruptcy, or ceases operations
• Violates applicable laws or platform policies in a manner that cannot be cured

We may suspend or terminate your access immediately without notice for:

• Non-payment (after 10 days' notice of overdue payment)
• Violations of acceptable use policies
• Conduct that threatens the security or integrity of the Service
• Violations that may expose us to legal liability

14.4 Effect of Termination

Upon termination:

• Your right to access the Service ends immediately (or at end of billing period for termination for convenience)
• You have 30 days to export your data
• We will disconnect from your Google Ads account(s) within 3 business days of your request
• We will delete or anonymize your data within 60 days, except as required for legal compliance
• Provisions that by their nature should survive will survive termination (including Sections 8, 9, 11, 12, 13, 15, 16, and 18)

14.5 No Refunds on Termination for Cause

If we terminate your account for cause, you are not entitled to any refund of prepaid fees.

15. Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of law principles.

15.2 Informal Resolution

Before initiating formal proceedings, you agree to contact us at support@withparallel.ai to attempt to resolve any dispute informally. We will attempt to resolve disputes within 30 days of notification.

15.3 Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally will be resolved by binding arbitration, rather than in court, except that either party may seek injunctive relief in court for intellectual property infringement.

• Arbitration Rules: Arbitration will be administered by JAMS under its Comprehensive Arbitration Rules
• Location: San Francisco, California, or remotely at the arbitrator's discretion
• Language: English
• Arbitrator Authority: The arbitrator may award any relief available in court, except class-wide relief

15.4 Class Action Waiver

YOU AND PARALLEL AI AGREE THAT ANY PROCEEDINGS TO RESOLVE DISPUTES WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

15.5 Exceptions

The arbitration agreement does not apply to:

• Claims for injunctive relief related to intellectual property
• Claims that may be brought in small claims court
• Disputes regarding the validity of the class action waiver

16. Logo and Publicity Rights

Parallel AI may use your company name and logo on our website and marketing materials to identify you as a customer, unless you notify us in writing that you do not wish to be identified. To opt out of logo usage, please email support@withparallel.ai.

You may not use Parallel AI's name, logo, or trademarks without our prior written consent.

17. Service Availability

Parallel AI will use commercially reasonable efforts to make the Service available. However, we do not guarantee any specific level of uptime or availability. The Service may be unavailable from time to time due to:

• Scheduled or emergency maintenance
• Software updates and deployments
• Third-party infrastructure issues (cloud providers, APIs)
• Factors outside our reasonable control

We are an early-stage company and the Service is provided on an "as available" basis. You acknowledge that occasional downtime, service interruptions, and feature changes are expected as we continue to develop and improve the platform.

For customers requiring specific uptime commitments, please contact support@withparallel.ai to discuss custom enterprise agreements.

18. General Provisions

18.1 Entire Agreement

These Terms, together with the Privacy Policy and any order forms or service agreements, constitute the entire agreement between you and Parallel AI regarding the Service and supersede all prior agreements and understandings.

18.2 Amendments

We may modify these Terms at any time by posting the revised Terms on our website. Material changes will be communicated via email or in-Service notification at least 30 days before taking effect. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

18.3 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

18.4 Severability

If any provision of these Terms is found unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

18.5 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

18.6 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, except as expressly provided.

18.7 Force Majeure

Neither party will be liable for delays or failures in performance resulting from circumstances beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, government actions, or internet service provider failures.

18.8 Notices

Notices to you will be sent to the email address associated with your account. Notices to us should be sent to:

Parallel AI, Inc. Attn: Legal Department Email: support@withparallel.ai Address: 1009 N. Caldwell St. Charlotte, NC 28206

18.9 Export Compliance

You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations and sanctions programs administered by OFAC.

18.10 U.S. Government Users

If you are a U.S. government entity, you acknowledge that the Service constitutes "commercial computer software" and "commercial computer software documentation" as defined in applicable regulations.

18.11 Attorney's Fees

In any action or proceeding to enforce rights under these Terms, the prevailing party will be entitled to recover its reasonable costs and attorneys' fees.

19. Contact Information

If you have questions about these Terms, please contact us:

Parallel AI, Inc.

General Inquiries: support@withparallel.ai Legal Department: support@withparallel.ai Privacy Matters: support@withparallel.ai

Address: 1009 N. Caldwell St. Charlotte, NC 28206

Acknowledgment

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE SERVICE.